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Why Mac Telecom?

MAC Telecom, not only offers high quality services and products, but above all a service with a personalized approach.

MAC Telecom wants its customers to feel that their needs are met and doesn’t only try to give them a quick answer, but prefers to build up a long term relationship with its customers based on confidence.

  

Therefore, we do strongly target a personalized approach to our customers to better understand their real needs.

This approach is based on accessibility and quality of our customer support, the reliability and the security of our network, as well as the flexibility of our products.

 

ACCESSIBILITY AND QUALITY OF OUR CUSTOMER SUPPORT

Should any issues or questions arise, MAC Telecom provides personalized customer service with fast response times 24 hours a day, 365 days a year, through its own helpdesk and its network is constantly monitored around the clock. Moreover, in case of problems, our helpdesk will inform the involved customers on a regular basis about the progress of solving the problem.
   

FLEXIBILITY of our PRODUCTS

MAC Telecom guarantees installation within 10 working days after contract signature, and after having executed a complete feasibility study. If needed, wireless connections can be usually provided within a single working day. One of the MAC Telecom advantages is the short activation time. But it is also our aim to respect these engagements and respect the negotiated activation date. 

MAC Telecom uses technology which uniquely allows it to upgrade the symmetric bandwidth of its products, on either a temporary (events, fairs, meetings) or permanent basis, within one day receiving the request and following the installed equipment. 
   

SECURITY and RELIABILITY of our NETWORK

MAC Telecom offers an SLA of 99.95% availability, which is above market standards for products supplied by other operators using SDSL and optical fibre. Moreover, encryption technology ensures that it is almost impossible for third-parties to intercept the signal and therefore have access to customer information.